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My mortgage was recently sold by Selene to Resurgent. My homeowners insurance premium is paid through the mortgage's escrow account. Shortly after Resurgent acquired my mortgage, I received a letter from my insurance company threatening to cancel my homeowners policy...
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Anonymous
tamster

I just posted a review as well. We are in the same situation. They claim to have paid my insurance but the amount they took out of my escrow is $200 more than my insurance b...

Anonymous
AngryinNJ

I'm going through the same thing now! Just unbelievable and pissed off at Selene for selling to this incompetent company! Even after several phone calls and them claiming they...

#465934
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We have a second mortgage that was sold to Resurgent. After several years of track record with them, we called to get payoff. About 2 months later we get a phone call that we are 3 months behind on our payments. No one had said anything about it when we called. We...
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Anonymous
Hobiecat16

If Resurgent is bad … Shellpoint isn't any better. Shellpoint purchased my loan in November … at the time when my $4500 property tax bill was due (coincidence … apparently not...

#462052
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My mortgage was sold by Selene to Resurgent and these guys are a joke. My wife is on the account and I have called them several times to discuss matters and they have been fine. When I call up today, they insist that my wife has to authorize me before being able to...
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Anonymous
Anonymous

Resurgent bought my loan from Selene and in two months it has been a nightmare. They took two months to set up my account and then they lost my December payment. It took sever...

#461415
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I was part of Selene finance and sold to this company. Once this was known to me I contacted them, filled out paper ACh form (they sent me the wrong one), and sent a voided check. I followed up with a phone call and they sent me an electronic (docusign) form. They put...
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furby076
furby076

So the saga still continues. So far: I have spoken with over 30 different people ZERO of those representatives have called to follow-up with me though a few have said they wou...

#461409
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I have been having a lot of issues with this company since my mortgage was transferred from Selene Finance. In a nutshell, they withdraw money from your account via ACH and do not apply itto your account. I have also seen someone else payments showing up in my account....
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#459250
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I paid my October payment with Selene on 9/26, Resurgent thought I never had so they took October again on 10/16 & then took November on 11/4 after repeated assurances on 10/18 & again on 10/30 that nothing would come out of my account until 12/1. They lied,...
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#456504
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My loan was also sold by Selene to Resurgent. I tried to pay the first payment online but they were unable to find my information for days. I went ahead and sent in a check which was cashed and endorsed by resurgent, however they continued to send me statements saying...
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Anonymous
Long

I too had my loan transfered from Selene to Resurgent. What a joke this company is. I have called several times for different issues and have been lied too, hung up on, and ...

#456177
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Our home loan was just transferred (sold) from Selene Financial to Resurgent Mortgage Servicing in North Carolina - Resurgent is charging us an EXTRA $100 fee on our home loan due to their poor loan transfer process, not because of anything we did. We paid the escrow...
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Anonymous
Anonymous

Key words: "if we could..." We also are extremely unhappy - make that, ALARMED - by Resurgent's grossly incompetent customer service. We made a serious mistake refinancing th...

Anonymous
The englishman

I am too in this situation where our mortgage was transferred from Selene to this Resurgent company. I had to beg for information on how to pay my mortgage and during the proc...

#453216
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I called again today because the sr loan servicing manager told me he'd call back either way yesterday. Just to say solved or not solved yet. He did not keep his word. I called today and asked them to verify my mailing address. This is beyond asinine!!! They now had...
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Anonymous
Cheated countomer

My mortgage was too sold by Selene to Resurgent, and after a angry letter from my county that the property tax has not been paid, I contacted Resurgent. Initially they claime...

Anonymous
Worried-Customer of Resurgent

Resurgent Mortgage Servicing assessed my escrow wrongly by increasing 100% of my monthly escrow. I called the companies’ representatives for many times asking for making the...

#446507
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