Resurgent Mortgage Servicing

I make my mortgage payment through this servicer's phone payment system. I spoke with an agent at the beginning of November 2014 to make my November payment. When I awoke the next morning, they had deducted TWO payments which threw my checking account into overdraft status, incurring fees and chaos in our family finances.

The payment was returned following the weekend but, this did not stop the domino effect (the error that keeps on giving.)

THEN, three weeks later, the same scenario was repeated only I had not made another payment. Yet, Shellpoint withdrew almost $3,000 in funds AGAIN from my account. We have a long history of problems with this company and their predecessors NEW PENN, RESURGENT, and now SHELLPOINT. If you can, get your loan elsewhere.

January 2014 my Resurgent statement showed an extra payment 'unapplied' that was made to my account. There was also a $10 fee which Resurgent customer service said was a foreclosure fee from the previous mortgage company, Selene Finance.

I called Resurgent repeatedly, and I emailed them, requesting them to remove the extra payment which was not mine and the bogus $10 fee. The extra payment was removed, and then it was applied a second time a week later. My mortgage has changed hands multiple times since I refinanced my loan under the HARP program in October 2012 with New Penn Financial. New Penn transferred my loan within 30 days to Selene Finance who transferred my loan to Resurgent in November 2013.

I just learned from Resurgent's website that my loan will be transferring again to Shellpoint Mortgage Servicing in March 2014. Something is really wrong with these transactions. I will be contacting my US Senators and providing them copies of all paperwork since I refinanced under the HARP program. I suspect there's a legal loophole somewhere that is benefiting these companies to keep transferring my loan.

Resurgent was the worst.

I read Resurgent was acquired by Shellpoint in January. This is when everything fell apart, and I blame the employees who should be held accountable under the law if it is proven they misused computer systems holding PII.

My original mortgage loan was with bank of America and was sold to a private investor "U.S. Bank National Association, as Trustee for CVF II Mortgage Trust I

I had filed a bankruptcy Chapter 7 (7-1/2) years ago and neither BOA or my attorney ever filed a reaffirmation of my loan, this being said no made or missed payments could be reported to the credit bureau's.

Resurgent filed late payments for a period that I was making payments to them for a modification that was approved by Bank of America prior to my loan being sold. Then in March 2014 it was moved again to Fay Servicing supposedly because Resurgent was unable to manage the account properly and the private investor moved it to Fay Servicing.

I have no complaints about Fay Servicing at this time, they actually did help in lower me interest rate and payments to fix errors made by Bank of America & Resurgent, Although I think they could of given me an even lower interest rate. Original Rate was 6.125% they lowered it to 5.25% and I really feel it should have been lowered to 3-4% to help with my hardship but like so many they try keeping money in there pocket despite the needs of so many customers who are really trying to keep there home for the rest of their life

I ask them have they ever had a customer calling everyday begging them to take my money...worse company I have ever dealt with .DO NOT USE THIS COMPANY. They dont keep good records of your conversations ...I have began asking there name number before I even state the nature of my call...Even have spoke with Mindy the Manager or whatever she is and she always says we will fix this asap Im so sorry...what a manager.

Selene finance was doing things right but I feel like Im stuck in a bad situation.

Going to contact a Real Estate Lawyer soon. I have even expressed to the company how I feel and they are causing me major stress and all I wanna do is pay my mortgage.

I submitted a package for assistance trying to avoid foreclosure. Differe t excuses for not being able to even look at my applicatiin due to foreclosure sale date. (There was no sale date). I dont make enough money. It is not in the best intrest of the investor to give me a loa modification. Underwritting takes 2 or 3 days to reach a desicion and is always NO. Rude from the beginning. They do not look at the aplications, they are actors that pretend to re iew applications. My loan was part of the Departme t of justice settlement with the lender. They were ordered to re iew my loan for principal reduction.

They transfered my loan to shellpoint mortgage. The Same people answers the phone. Same negociator assigned to my file.

I requested to send me an application to apply for assistance to avoid foreclosure 3 different times. No applicatiin received, instead, they filed a sale date for my home. I asked directly if they were refusing to accept an application. The answer was, there was a glitch in the computer preventing the application from being mailed to me. I printed my own application sent it. 8 to 10 days later I was denied. I was denied before they even sent me an application. How long does the IRS takes to process a 4506-T ? Probably a few weeks. They deny me in about a week.

I had no choice but to sue them. We need to teach this abusive mortgage servicers that they are not above the law. As I told them on the phone. Im so sick a d tired of them playing games with me . They are ot obligated to approve my request for assistance, but the banks received a lot of money from the government a d agreed to ooperate in exchange to try help customers to avoid foreclosure.

These people are crooks, They might take my home sooner or later, but I am not going down quietly. It is going to cost them some time and money to get rid of me.

I received a letter in December 2013 stating that Resurgent had opened a homeowner insurance policy on my property. I

received a bill in the amount of $3844.85 for two homeowner insurance policies on my home. The insurance premium that Resurgent opened was $2986.00. That policy never should have been opened in the first place.

I received a letter from Resurgent in October of 2013 requesting a copy of my homeowner declaration page with Resurgent Mortgage Servicing listed as the Insured. I faxed that document in as requested in October. I called Resurgent to verify it had been received. I received another letter in November saying the proof of my homeowner insurance had not been received. I called and was told yes it had been received but Resurgent needed a copy of the Master Policy of my Home Owner Association with Resurgent listed on it. I scanned a copy of that document to Resurgent. I called to verify it had been received. Then I receive a letter in December from Resurgent saying they were going open an insurance policy in my name with Resurgent as payee. I called Resurgent who said they had all the documentation needed from me and there was no Insurance opened for me and not to worry. I then receive a bill from Resurgent for two insurance policies, the insurance policy they opened for me and my homeowners insurance with MetLife. I have paid my mortgage and provided all the documentation requested from Resurgent and I am not willing to pay for additional insurance I don’t want or need.

This company is unprofessional and incompetent. I am going to have to hire an attorney to deal with them. I would love to open a class action suite as there seems to be many complaints about them.

I sent my mortgage payment check in several days before it was due. 10 days after I sent it the check was submitted to my bank account for payment.

Payment was made. One week later I received a phone call informing me that Resurgent had not received payment. I explained that it had, gave them the check #, the amount of the check, and the date it cleared my bank. They asked me to email a copy of the check to them.

My bank advised me not to do that because of security issues and suggested sending it by fax instead. I called Resurgent back and got the fax #. My bank sent the fax (and I received a copy and verification that the fax went through). I followed up with 2 more phone calls but neither the payment nor the fax had been received.

Finally, more than 2 weeks after the check was paid from my account, I finally broke down and authorized my bank to email them a copy of the cancelled check. I am still waiting to hear what is going on. I have since gotten a written statement from Resurgent claiming they have not received payment. This is the second time this has happened with this company in the short time I have been dealing with them (they were sold my account servicing by my former mortgage co.).

I have never had so much trouble with a mortgage company before and I am 62 years old so I have had plenty of mortgage companies and have never been late for a payment. I give this company an F rating and wish I could be free of them.

My mortgage was transferred to Resurgent in oct 2013. Since then the only bills I have receeived are collection /inaccurate bills.

My account is up to date and in spite of repeated contacts with the servicing dept and explainations by them I still have not received a regular monthly statement. I am now having to contact the attorney generals office in my state, DE, and I am going to contact the attorney generals office in SC to see if anything can be done.

It's hard to believe they are that incompetent. I originally thought they were trying to defraud me but apparently they just do not have their act together

June 2013 Bank of America sold my loan to Resurgent; we did not find out until August 21, 2013; we immediately changed our online bank account to Resurgent. We have been constantly harrassed by Resurgent they have sent people to our house; the most recent visit was January 2014 the person left a threathing letter stating they are forclosing on property on March 5, 2014; I have had it I filed a Small Claims court action against these two mortage companies I have NEVER missed a house payment and they have violated Federal laws by changing the Terms and Condition of our loan by setting up a Escrow account; we have always paid our own Insurance and Taxes. We will let a Judge decide!!!!

Message after message and no return calls

My mortgage was also sold to Resurgent from Selene. It's been a disaster ever since.

It's almost as if this company has an intitutional policy of being dishonest. As a result of their incompetence we lost our home insurance due to non-payment (even though I had been diligently sending them my payment including funds to cover my escrow). I secured new insurance and paid an full and have been trying to get an escrow review for over a month now. They keep telling me that the request was made but confirmation deadlines (they promised to tell me via letter) keep passing.

Are there any laws protecting the consumer from companies like this?

I didn't choose Resurgent and I feel as if I'm stuck with them.

I'm seriously considering taking puntative legal action for my lost time (many hours on the phone getting the run around). I think this would make an excellent class action lawsuite.

My payment is automatically debited from my account at a major bank and sent to Resurgent every month. Resurgent refuses to accept electronic payments (which is incomprehensible and indicative of their rinky-*** status), so my bank has to cut them a paper check (like a cashier's check, as the funds are debited from my account immediately).

This month, they called on the 12th and said they hadn't received my payment. However, my bank account was debited on February 3 and my bank sent them a check on February 4. The very rude collector who called me had no suggestions regarding what I should do next, except to tell me that if I didn't figure something out by the 16th I would owe a late fee. When I asked to speak to a supervisor, I was informed that there was nobody else in the office -- I would have to figure out on my own what Resurgent had done with my check.

It turns out that Resurgent is located in South Carolina and their offices have been closed due to Storm Pax, so I suspect they simply haven't processed payments yet because they didn't feel like driving in to work. Why is this my problem?

When I continued to inquire as to what I was supposed to do when my payment had been made and it was lost/backlogged on Resurgent's end, the collector actually hung up on me!

After the agent hung up on me, I went to Resurgent's website, created an account, and paid my mortgage for the second time this month. Luckily, I am financially able to do that, because I'm aware that many people can't. To add insult to injury, Resurgent charges a $2.50 fee for making payment on their website. SCAM!

Horrible, rude customer service. Scam fees. Wish I had a different lender.

Our home insurance was never paid from July 2013. After 2 months of calling and submitting bills we cannot get anywhere.

Every phone call we are told it is being paid. Today we called and they can no longer find our account with our Social Security Number. We are told now they have to have proof it wasn't paid. We have been given the run around for the last 2 months.

They have a new excuse "reason" for not paying everytime.

My insurance agent has made many calls and provided all the information they have asked for. THIS COMPANY SUCKS!!!!!

I too was the victim of the sale of my mortgage from Selene to Resurgent. I was notified by my insurance agent that my home wind insurance was not paid and cancelled. I called Resurgent and was told they were waiting on paperwork from my agent. Called my agent who sent me a copy of the paperwork they sent Resurgent in response to their request.

Long story short, after more than 5 calls and speaking with more than 5 different agents, who all had a different reason for the issue, I was told the payment was 'accidently' deleted from the system and that they would reissue it today. Based on the information provided to me, a vendor company issues the payments and it was the fault of the vendor company. Resurgent alluded to the fact that the 'mistake' most likely happened to many. Possibly some sort of batch processing 'glitch'.

Customer service is highly unprofessional when dealing with customers on the phone. The staff appears to have little to no training, the company seems to be understaffed, it is extremely difficult and close to impossible to get any management level staff on the phone.... I think it might be time to engage the services of an attorney to have my mortgage files audited.

I made a mistake to refinance with this company and it has been a headache ever since!! When you pay your mortgage on time, you don't except to get a letter in the mail that you are behind on your payment.

Then you have to call them and stay on hold forever. So I sent them the check from the bank showing they had deposit it. But again a week later I receive a big package to fill out because they are stating I missed my payment. So I call them again, stay on hold for 45 min.

and customer service person say yes we received your payment but there is a late fee charged to your account. I said the late fee for something that was not late?! So she *** the late fee. I ask her to send me an email stating that the late fee was removed and she says I can't send email is against company policy.

I said mail it but no they can't do that either. I said let me talk to your supervisor, she puts me on hold for a long time then she says supervisor is not available!

Then she says do you want her VM and I said Ok then when we she transfers me the supervisor's VM is full!! This is how they run your mortgage account!!!