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I make my mortgage payment through this servicer's phone payment system. I spoke with an agent at the beginning of November 2014 to make my November payment. When I awoke the next morning, they had deducted TWO payments which threw my checking account into overdraft...
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Anonymous
RN424

File a complaint with Consumerfinance.gov 1-855-411-2372 this is an agency that Shellpoint/Resurgent have to answer to. They did the same thing to us and when we complained to...

1.3
I didn't like
  • Are awful
#562397
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My original mortgage loan was with bank of America and was sold to a private investor "U.S. Bank National Association, as Trustee for CVF II Mortgage Trust I I had filed a bankruptcy Chapter 7 (7-1/2) years ago and neither BOA or my attorney ever filed a reaffirmation...
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#519273
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I ask them have they ever had a customer calling everyday begging them to take my money...worse company I have ever dealt with .DO NOT USE THIS COMPANY. They dont keep good records of your conversations ...I have began asking there name number before I even state the...
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#516090
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Return Calls Review

Resurgent Mortgage Servicing
#494643
Message after message and no return calls
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I submitted a package for assistance trying to avoid foreclosure. Differe t excuses for not being able to even look at my applicatiin due to foreclosure sale date. (There was no sale date). I dont make enough money. It is not in the best intrest of the investor to...
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#512658
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My mortgage was transferred to Resurgent in oct 2013. Since then the only bills I have receeived are collection /inaccurate bills. My account is up to date and in spite of repeated contacts with the servicing dept and explainations by them I still have not received a...
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#480435
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June 2013 Bank of America sold my loan to Resurgent; we did not find out until August 21, 2013; we immediately changed our online bank account to Resurgent. We have been constantly harrassed by Resurgent they have sent people to our house; the most recent visit was...
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Anonymous
homebizx

go for it.. these guys need a lesson... they are predatory and changing the terms of our loan too. then trying to charge us extra... $1000 in legal fees.. for being a month la...

#479882
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I was with Selene Finance and my mortgage got sold to these CROOKS !Resurgent didn't pay my homeowners insurance , I went almost 7 WEEKS without insurance on my home , during the worst winter we have had in years . They also didn't pay my property taxes , and of this...
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Anonymous
Jeff

I believe we need to bring a class action suit to this company, they are cheating us by not paying our taxes and insurance..

Anonymous
Anonymous

I have been reading all of the complaints about Resurgent and I have been dealing with all of the same issues. I will be calling my local FBI agency tomorrow as they investig...

#478735
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It took me over a year to get Resurgent to finally pay the insurances that were needed for my house. All this time the house was uninsured because of their incompetence. The escrow balance built up, and they did a review, removing thousands of dollars from the escrow...
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#476671
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January 2014 my Resurgent statement showed an extra payment 'unapplied' that was made to my account. There was also a $10 fee which Resurgent customer service said was a foreclosure fee from the previous mortgage company, Selene Finance. I called Resurgent repeatedly,...
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Anonymous
Iknowyourtricks

Resurgent was merged with shellpoint. Shellpoint is owned by New Penn Financial. They are all the same! They are messing with you! New Penn Financial is run by Countrywide...

Anonymous
Dawg

I had a similar issue. Refinanced with New Penn Financial then Selene to Resurgent to Shellpoint now. Ever since Shellpoint, I've been having problems ever since. Check my acc...

#476631
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My payment is automatically debited from my account at a major bank and sent to Resurgent every month. Resurgent refuses to accept electronic payments (which is incomprehensible and indicative of their rinky-*** status), so my bank has to cut them a paper check (like...
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Anonymous
keljam69

Its an ethnic slur, which would be the most likely reason for editing your post.

Anonymous
Anonymous

For the second time in two months Resurgent has misplaced an auto-pay bank check. I have an "apology" email for the December 2013 misplacement. Due to that experience I watch...

#475378
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